we strive to provide a seamless and enjoyable shopping experience. Please read our Delivery and Return Policy carefully to understand your rights and responsibilities when making a purchase.
1. Delivery Policy
1.1. Order Processing
- Order Confirmation: After placing an order online or by phone, you will receive an email confirmation with your order details. Please review this confirmation carefully and contact us immediately if there are any errors.
- Processing Time: Orders are typically processed within [insert number] business days. Orders placed on weekends or holidays will be processed on the next business day.
1.2. Delivery Options
- Local Delivery: We offer local delivery within [insert radius or area] for orders placed through our website. Delivery fees may apply and will be calculated at checkout.
- In-Store Pickup: You may choose to pick up your order at our café during regular business hours. Please wait for a confirmation email notifying you that your order is ready for pickup.
- Shipping: For items that can be shipped, we offer standard and expedited shipping options. Shipping fees and delivery times will be calculated at checkout.
1.3. Delivery Times
- Estimated Delivery: Delivery times vary based on your location and the selected shipping method. Estimated delivery times are provided at checkout, but are not guaranteed and may be subject to delays beyond our control.
- Tracking: Once your order has shipped, you will receive a tracking number via email to monitor your delivery status.
1.4. Delivery Issues
- Incorrect Address: Please ensure that your delivery address is correct at the time of order. We are not responsible for orders delivered to an incorrect address provided by the customer.
- Missed Deliveries: If a delivery attempt is made and no one is available to receive the order, our delivery partner may leave a notice with instructions for rescheduling or pickup. Additional fees may apply for redelivery.
- Lost or Damaged Items: If your order is lost or arrives damaged, please contact us within [insert number] days of delivery to resolve the issue.
2. Return Policy
2.1. Return Eligibility
- Non-Returnable Items: Due to health and safety regulations, certain items such as perishable goods, food and beverages, personalized products, and gift cards are not eligible for return or exchange.
- Returnable Items: Non-perishable items such as toys, merchandise, and unopened retail products may be eligible for return. Items must be in their original packaging, unused, and in the same condition as when you received them.
